FAQs
General Hire Questions
Please refer to the hire booking process under how to book tab at the top of the page.
To build a quote request for our hire equipment, you will need to add your equipment to a cart. When your cart is complete, you can submit your quote request. Our office will get in contact with you 24-48 hours after submitting your quote request.
Alternatively, you can make an inquiry by calling our office during our trading hours on 1300 143 493, or by emailing us at dance@feelgoodevents.com.au.
Please provide as must information as possible when submitting your request so that when can give you an accurate quote.
Feel Good Events Hire has a minimum spend for equipment hire: $1,000 for all events held from January 1st - November 22nd. Due to high demand, events held from November 23rd - December 31st will require a minimum spend of $5,000. Our team is available to guide you every step of the way to ensure you get the best value from your investment.
Please note, the minimum spend applies only to equipment hire. Any specialised custom equipment or services from outside suppliers will be itemised separately and aren't included in this minimum. Additionally, charges for delivery, labour, and pickup are not part of the minimum spend.
For example, a 2-hour setup in Melbourne CBD could look like this:
- Equipment minimum spend-> $5,000
- Delivery to Melbourne CBD -> $360
- Labour for setup -> $440
- Labour for takedown -> $440
- Pickup from Melbourne CBD -> $360
This brings the estimated total to $6,600.
Please be aware that our quotes start at this minimum amount. Additionally, Feel Good Events Hire has transitioned into a full-service decorating company, meaning we no longer offer DIY equipment pickups. All equipment must be delivered and set up by our experienced team.
Monday to Friday 10am - 5pm
No. Delivery is worked out based on location and the amount of equipment that is being hired. To get an accurate quote for delivery costs, please contact our office.
Yes. Feel Good Events Hire offers a 24-hour service, 7 days a week. After-hours fees will be charged for anything before 9am or after 5pm Monday to Saturday.
Sunday rates also apply.
After-hours fees are worked out based on how many staff will need to be allocated for the delivery and pick-up.
Our labour costs cover the man hours required to get your equipment ready for your event. This includes the prep, loading, unloading, set up, and pack down of the equipment. Labour costs will vary depending on the amount of equipment you need and the work required.
Yes. All hires are required to pay a 20% deposit to lock in the equipment or services. No equipment will be locked in for your desired date until a deposit has been received.
Yes. All pricing is inclusive of GST.
If you cancel your booking anytime after you have paid your deposit, up to 8 days prior to your event date, your deposit will be forfeited.
If you cancel your booking 7 days or less prior to your event date, all paid amounts will be forfeited.
All customers will be allocated a 3-hour delivery and collection window, which will be provided to you the week of your event. All delivery slots are between 9am and 5pm unless requested otherwise.
You can pay for your equipment using Pin Payments via a secure online portal, via the phone, or via a bank deposit.
All pin payments will incur a 1.8% surcharge. All credit card payments by Visa and Mastercard will incur a 1.5% surcharge. AMEX will incur a 1.65% surcharge. Bank deposits incur no surcharges or processing fees.
The damage waiver covers all costs associated with normal wear and tear of hire equipment. The waiver does NOT cover damage caused by misuse, equipment loss, or breakage caused by fire, storm, or accident.
Most of our equipment will be cleaned by our staff after it has been collected from your event. We do ask that you please rinse off any food or beverage items after use.
All glassware needs to be rinsed before being placed back into the glassware boxes. This is the same for any crockery or cutlery that is used.
If you have any problems or concerns with your booking, you can contact our office on 1300 134 493 within business hours.
If you have any problems or concerns regarding the delivery of your equipment, you can contact your delivery driver (you will be provided with these details prior to your event).
In some cases, you may be provided with an after-hours number to contact if you have issues outside of business hours.
In the unlikely event that a fault with the equipment occurs that is not caused by the hirer a refund will be provided upon return and assessment of equipment.